{"id":7578,"date":"2026-09-06T17:54:37","date_gmt":"2026-09-06T17:54:37","guid":{"rendered":"https:\/\/reachsky.co\/refund-returns-policy"},"modified":"2026-09-06T17:54:37","modified_gmt":"2026-09-06T17:54:37","slug":"refund-returns-policy","status":"publish","type":"page","link":"https:\/\/reachsky.co\/zh\/refund-returns-policy","title":{"rendered":"Refund &amp; Returns Policy"},"content":{"rendered":"<p><strong>\u6700\u540e\u66f4\u65b0\u65f6\u95f4\uff1a<\/strong> 2026\u5e749\u67087\u65e5<\/p>\n<p>This Refund &amp; Returns Policy governs commercial claims on goods supplied by REACHSKY. It is written for B2B procurement of UAV components. Online catalog pages on https:\/\/reachsky.co\/ do not expand or replace the warranty and remedy terms on a confirmed quotation or purchase order. See also <a href=\"https:\/\/reachsky.co\/zh\/terms-and-conditions\/\">\u6761\u6b3e\u4e0e\u6761\u4ef6<\/a> \u4ee5\u53ca <a href=\"https:\/\/reachsky.co\/zh\/shipping-policy\/\">\u914d\u9001\u653f\u7b56<\/a>.<\/p>\n<h2>No change-of-mind returns<\/h2>\n<ul>\n<li>We do not accept returns for buyer preference, project cancellation, over-ordering, or SKU selection error after the order is confirmed, except where mandatory law requires otherwise.<\/li>\n<li>Credits or refunds are not issued for goods that have been installed, flown, modified, or damaged after delivery, unless a verified manufacturing defect is accepted under RMA.<\/li>\n<\/ul>\n<h2>Non-returnable items<\/h2>\n<ul>\n<li>OEM \/ private-label marking, custom winding, cut cable length, special connectors, buyer-specified packaging, and made-to-order builds are <strong>non-returnable<\/strong> except for verified manufacturing defects.<\/li>\n<li>Opened seal kits, matched motor\/ESC sets sold as calibrated pairs, and items shipped as samples under a \u201csample fee \/ NRE\u201d line are non-returnable unless defect is proven.<\/li>\n<li>Clearance, EOL, or \u201cas-is\u201d lots marked on the quotation are final sale.<\/li>\n<\/ul>\n<h2>Inspection window<\/h2>\n<ul>\n<li>Buyer must inspect goods upon receipt for quantity, model, and visible damage.<\/li>\n<li>Visible shortage or shipping damage must be reported within <strong>7 calendar days<\/strong> of delivery, with photos of outer carton, inner packing, labels, and the affected units, plus the carrier waybill number.<\/li>\n<li>Latent quality claims (performance \/ workmanship) must be raised within the warranty window stated on the quotation or product documentation for that order. If no window is stated, contact sales promptly with test data; we will confirm eligibility in writing.<\/li>\n<\/ul>\n<h2>RMA required before return<\/h2>\n<ul>\n<li>Do not ship goods back without a written RMA (return material authorisation) from REACHSKY.<\/li>\n<li>Unauthorised returns may be refused or stored without credit.<\/li>\n<li>RMA requests must include: order \/ invoice number, SKU, quantity, batch or serial if available, failure description, operating conditions (voltage, prop, ESC, flight controller), and supporting photos or logs.<\/li>\n<\/ul>\n<h2>Accepted remedies<\/h2>\n<p>For verified manufacturing defects within the applicable warranty scope, REACHSKY may, at its option:<\/p>\n<ul>\n<li>Repair the goods;<\/li>\n<li>Replace with the same or form-fit equivalent SKU; or<\/li>\n<li>Issue a credit note or partial refund against the purchase price of the defective units.<\/li>\n<\/ul>\n<p>Remedy choice depends on stock, production slot, and root-cause findings. We do not cover labour, aircraft downtime, freight for unauthorised returns, or consequential losses, except where liability cannot be limited by law.<\/p>\n<h2>Return freight and restocking<\/h2>\n<ul>\n<li>If the defect is confirmed as our manufacturing responsibility, we bear reasonable return freight for the RMA path we specify.<\/li>\n<li>If goods are tested and found no-fault \/ buyer-induced, buyer pays return freight and any agreed evaluation fee; we may return the units freight-collect or dispose of them per buyer instruction.<\/li>\n<li>Approved non-defect returns (rare, and only if we agree in writing before shipment) may incur a restocking charge and must arrive unused, in original packing, with all accessories.<\/li>\n<\/ul>\n<h2>Payment and refund method<\/h2>\n<ul>\n<li>Approved refunds or credits are processed to the original commercial payment path or as account credit, as stated on the credit note.<\/li>\n<li>Bank \/ gateway fees charged by the buyer\u2019s bank are not reimbursed unless required by mandatory law.<\/li>\n<li>Processing time after credit-note issuance depends on the payment channel (typically several business days for card \/ PayPal paths).<\/li>\n<\/ul>\n<h2>Abuse and fraud<\/h2>\n<p>We may refuse claims that lack evidence, show tampering, misrepresent operating conditions, or form a pattern of serial returns. Accounts involved in payment disputes without prior RMA contact may be suspended pending review.<\/p>\n<h2>\u8054\u7cfb\u6211\u4eec<\/h2>\n<p>RMA and warranty desk: <a href=\"mailto:sales@reachsky.com\">sales@reachsky.com<\/a> \u00b7 <a href=\"https:\/\/reachsky.co\/zh\/contact\/\">\u8054\u7cfb\u6211\u4eec<\/a>. Always include your order reference.<\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: 7 September 2026 This Refund &amp; Returns Policy governs commercial claims on goods supplied by REACHSKY. It is written for B2B procurement of UAV components. Online catalog pages on https:\/\/reachsky.co\/ do not expand or replace the warranty and remedy terms on a confirmed quotation or purchase order. See also Terms and Conditions and [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-7578","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/reachsky.co\/zh\/wp-json\/wp\/v2\/pages\/7578","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reachsky.co\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/reachsky.co\/zh\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/reachsky.co\/zh\/wp-json\/wp\/v2\/comments?post=7578"}],"version-history":[{"count":0,"href":"https:\/\/reachsky.co\/zh\/wp-json\/wp\/v2\/pages\/7578\/revisions"}],"wp:attachment":[{"href":"https:\/\/reachsky.co\/zh\/wp-json\/wp\/v2\/media?parent=7578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}