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Shipping Policy

Last updated: 7 September 2026

This Shipping Policy applies to commercial orders, samples, and OEM shipments fulfilled by REACHSKY from Changsha, China. Catalog lead-time hints on https://reachsky.co/ are indicative only. Binding shipment windows are those stated on a written quotation or order acknowledgement. Related terms: Terms and Conditions · Refund & Returns Policy.

Scope

  • Applies to distributors, operators, integrators, and OEM buyers purchasing UAV propulsion components and related parts.
  • Does not create a retail consumer shipping guarantee. Where mandatory local law applies to a specific buyer, that law prevails over conflicting wording here.

Order confirmation before ship

  • We schedule shipment only after commercial terms are confirmed in writing: SKU, quantity, unit price, currency, Incoterm, payment status or credit terms, consignee details, and any export documents required.
  • Stock shown online may change after inquiry. We reconfirm availability before locking a ship date.
  • Partial shipments are allowed when agreed on the order acknowledgement.

Lead times

  • Ex-stock items: typically packed and handed to the forwarder within 1–5 business days after cleared payment (or approved credit release), subject to final QC and document checks.
  • Make-to-order / rewind / OEM marking: production and ship windows are stated on the quotation (often measured in weeks). Tooling, artwork approval, and sample sign-off gate volume release.
  • Lead times exclude carrier transit, customs holds, peak-season congestion, force majeure, and delays caused by incomplete buyer documents or unpaid balances.

Incoterms and risk

  • Default commercial terms are those printed on the confirmed order (commonly EXW, FOB, or CIP / DDP variants when offered). If no Incoterm is stated, risk and cost allocation follow the written acknowledgement or proforma.
  • Title and risk transfer according to the agreed Incoterm. REACHSKY is not liable for transit damage, delay, or loss after risk has transferred, except where we arranged carriage and a carrier claim is still open under that contract of carriage.
  • Buyer is responsible for import duties, taxes, licences, end-use declarations, and destination compliance unless the Incoterm expressly assigns those costs to us.

Carriers and routing

  • We ship via commercial courier or freight forwarder appropriate to weight, destination, and buyer preference (for example express parcel vs. air / sea freight for volume).
  • Tracking numbers are shared when available. Transit times quoted by carriers are estimates, not guarantees.
  • Buyer-nominated collect accounts may be used when agreed; delays or account issues on the buyer side are the buyer’s responsibility.

Packaging and documents

  • Standard industrial packaging is used unless OEM packaging is specified on the order.
  • Commercial invoice, packing list, and other export documents are prepared from the confirmed order data. Buyer must supply accurate HS guidance, consignee tax IDs, and any required certificates of origin requests in time for booking.
  • Lithium batteries and other regulated goods may require UN packing, labels, and carrier acceptance. We may refuse or re-route shipments that fail carrier or export screening.

Inspection on receipt

Buyer (or its consignee) must inspect cartons and quantities on receipt and record visible transit damage with the carrier before accepting clear delivery where the carrier process requires it. Hidden defects and RMA steps are covered under the Refund & Returns Policy.

Contact

Logistics and order-status questions: sales@reachsky.com or Contact. Reference your quotation or order number in every message.